Terms of Service

Last updated: June 24, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Exploree Insights, a company registered in England and Wales, located at 15 Moorgate, London EC2R 6AD ("Company", "we", "our", or "us").

By accessing our website (exploree-insightss.com) or using our document legalization services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Description of Services

Exploree Insights provides professional document legalization services in the United Kingdom, including:

• Apostille certification services
• Embassy and consulate legalization
• Document translation services
• Document authentication and verification
• Consultation services related to document legalization

3. Eligibility

You must be at least 18 years old to use our services. If you are under 18, you may only use our services with the involvement and consent of a parent or guardian.

4. Account and Registration

While we do not require account creation for basic inquiries, certain services may require you to provide personal information and documentation. You are responsible for:

• Providing accurate and complete information
• Maintaining the confidentiality of any account credentials
• Notifying us immediately of any unauthorized use
• Ensuring all submitted documents are genuine and legally obtained

5. Service Terms and Process

5.1 Document Submission

• All documents must be original or certified copies as specified
• Documents must be in good condition and legible
• You are responsible for providing accurate translations if required
• We reserve the right to reject documents that do not meet requirements

5.2 Processing Times

• Processing times are estimates and may vary based on government agencies
• Expedited services are available for additional fees
• Delays may occur due to circumstances beyond our control
• We will keep you informed of any significant delays

5.3 Delivery and Collection

• Documents can be collected from our office or delivered via secure courier
• Delivery costs are additional to service fees
• Insurance is recommended for valuable documents
• Uncollected documents may incur storage fees after 30 days

6. Fees and Payment

6.1 Service Fees

• All fees must be paid before service commencement
• Prices are subject to change with notice
• Government fees are additional to our service charges
• Currency exchange fees may apply for international payments

6.2 Payment Methods

We accept various payment methods including bank transfers, credit/debit cards, and cash (for office visits). All payments must be in GBP unless otherwise agreed.

6.3 Refunds

• Refunds are available if we cannot complete the service due to our error
• Government fees are non-refundable once submitted
• Cancellations must be made before document submission to government agencies
• Refund processing may take 5-10 business days

7. Client Responsibilities

You agree to:

• Provide genuine, unaltered documents
• Ensure you have legal authority to submit the documents
• Pay all fees promptly
• Respond to our requests for additional information promptly
• Comply with all applicable laws and regulations
• Collect or arrange delivery of completed documents promptly

8. Our Responsibilities and Limitations

8.1 Service Standards

We commit to:

• Handle your documents with professional care
• Process requests accurately and efficiently
• Maintain confidentiality of your information
• Provide regular updates on service progress
• Comply with all relevant legal requirements

8.2 Limitations

We are not responsible for:

• Delays caused by government agencies
• Rejection of documents by government agencies
• Changes in government requirements or processes
• Loss or damage due to force majeure events
• Decisions made by foreign governments regarding document acceptance

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the fees paid for the specific service
• We are not liable for indirect, consequential, or special damages
• We are not liable for delays beyond our reasonable control
• Business losses or opportunity costs are excluded

10. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or emergencies
• Government actions or changes in law
• Strikes, labor disputes, or transportation delays
• Technical failures or cyber attacks

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms.

12. Intellectual Property

All content on our website, including text, graphics, logos, and software, is our property or that of our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or modify this content without our written permission.

13. Prohibited Uses

You may not use our services to:

• Submit fraudulent or altered documents
• Engage in illegal activities
• Violate any applicable laws or regulations
• Infringe on the rights of others
• Disrupt or interfere with our services

14. Termination

We may terminate or suspend your access to our services immediately if you breach these Terms or engage in prohibited activities. Upon termination, your right to use our services ceases immediately.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Dispute Resolution

We encourage resolving disputes through direct communication. If a dispute cannot be resolved informally, it may be submitted to mediation before pursuing court proceedings.

17. Changes to Terms

We may modify these Terms at any time by posting the updated Terms on our website. Changes become effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Exploree Insights regarding our services.

20. Contact Information

If you have questions about these Terms, please contact us:

21. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.